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True Luck, Your Way.
Before each session, set personal deposit limits to make sure your $ balance stays at a level that is comfortable and easy to handle. To keep track of both the time and money spent, turn on session time alerts in your account. Take breaks often to keep your love of your favourite books healthy. If you see any changes in your habits, use the self-exclusion feature or call support right away for help. Every deposit to $ and every withdrawal request is handled according to clear rules. You can easily see how much you have spent by looking at your account history. Independent helplines can help Canadian fans who want more help. They offer advice and useful tools to help them stay safe while playing.
Set custom deposit limits before your first transaction to protect your financial health. To set up daily, weekly, or monthly limits, go to the "Responsible Gambling Tools" section of your profile settings. To better manage your entertainment costs, enter your preferred limit to limit the amount of $ you can add.
Adjustments to raise these boundaries require a 24-hour cooling-off period for verification and protection. Reducing any thresholds applies instantly, supporting safer spending habits.
To further prevent overspending, use the on-site time management feature. Specify a maximum session length–such as 1 hour or 2 hours per day–which automatically logs you out once the period is reached. These session restrictions are available through your account dashboard and can be decreased at any time for enhanced control.
Feature | How to Use | Processing Time |
---|---|---|
Deposit Limits | Set via profile settings by entering a $ amount for a chosen period | Reduction: Immediate; Increase: 24 hours |
Session Duration Controls | Activate in dashboard; specify maximum daily usage | Decreases: Immediate; Increases: 24 hours |
Account holders should check and update these controls on a regular basis to make sure they fit their needs. Customer support can help you set specific limits that follow Canada standards.
If you realise that you need to take a break from online entertainment, go to your user dashboard right away and use the self-exclusion feature. Locate the dedicated “Self-Exclusion” section under your account settings.
If you require immediate assistance, or have difficulties with the process, contact customer care through live chat or email support; multilingual agents are available to help Canadian users with the self-exclusion procedure. Note that all exclusion requests are irreversible for the selected period. Carefully select the timeframe that meets your personal needs before confirming your choice.
From your account dashboard, you can get to the dedicated learning centre. There, you can explore interactive modules that teach you how to make decisions, spot early warning signs, and find practical ways to balance fun with making smart choices.
Use the private questionnaires in the help section to rate how you play. These tools are meant to help you find habits that could mean you're more likely to develop unhealthy habits. Immediate feedback and tailored advice direct users toward healthy engagement.
Watch concise video explainers and read articles authored by behavioral specialists, illustrating proper bankroll management, the impact of emotional decision-making, and real user case studies. The resource page also includes a glossary of terms and Q&A sections to clarify misconceptions and empower you with actionable knowledge.
All educational content is regularly updated to reflect current Canada standards and Canadian community needs, ensuring account holders receive regionally relevant support.
Contact support teams through the live chat feature available 24/7, or email assistance for confidential guidance. For immediate help, users can also reach out to national helplines listed in the "Help" or "Safer Play" section of the website.
Direct links to independent organizations, such as Gambling Help Online and Gamblers Anonymous, are accessible, ensuring quick connection to professional advisors.
Customers can ask for help with setting spending limits, managing their own lives, and getting emotional support.
Multilingual advisors can help with a variety of issues, such as managing deposits or requests to be excluded. Users can also find step-by-step instructions for how to request a temporary break or permanent account closure if they need to.
If you need personalised advice in your native language, the dedicated team or affiliated helplines can help you right away or set up a call at a time that works for you, taking into account time zones and preferred communication methods.
All data is processed in private, which lets account holders talk about sensitive issues without worrying about their personal information or balance details getting out. The service follows Canada rules and makes sure that Canadian customers get counselling that is specific to their region, including help with payments, withdrawals in $, and crises. For quick help, always call one of the listed helplines or start a chat with a trained professional.
Bonus
for first deposit
1000CAD + 250 FS